If you are not completely satisfied with your purchase, you may return eligible items to us within 14 days of receiving your order.
Returned items must be:
• Unused and in original condition
• Returned in their original packaging
• In an “as-new” resalable condition
Please note that return postage costs are the responsibility of the customer, and we do not provide prepaid return labels.
As personalised and custom-made products are created specifically for you, we are unable to accept returns or offer refunds for these items unless they are faulty or damaged upon arrival.
We accept returns for both defective and non-defective products.
Please note that we do not offer exchanges.
1. Package Your Return
Where possible, please use the original box or packaging to ensure your item is protected during transit.
2. Include Your Details
Please include a note inside your package with:
• Your full name
• Order number
• A list of the returned item(s)
3. Post Your Return
Send your return using the delivery service of your choice to the return address below.
4. Obtain Proof of Postage
Always request proof of postage and retain your receipt.
You must email a clear photo of this receipt to our support team once your item has been posted.
5. Notify Us
Send your proof of postage along with your order number via our Contact Form or email:
info@giftinghouse.co.uk
Giftinghouse Returns
5 Guy Street
Bradford
BD4 7BB
United Kingdom
Please keep your proof of postage receipt until your refund has been fully processed, as we cannot accept responsibility for items lost in transit without valid proof.
Once your return has been received and inspected at our warehouse, please allow up to 5 working days for your refund to be processed.
You will receive an automated confirmation email once your refund has been issued.
Refunds usually appear in your original payment account within 3–5 working days, depending on your bank or payment provider.
If you have any questions regarding returns or refunds, please contact our customer support team.
