Terms of Service

Last Updated: 13-02-2026

1. Introduction
This website is operated by Giftinghouse Limited. Throughout the site, the terms “we”, “us” and “our” refer to Giftinghouse. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.

2. Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence and are legally capable of entering into binding contracts.

3. The Contract
Your order constitutes an offer to Giftinghouse to buy the product(s) in your order. When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order. This email is an acknowledgement and does not constitute acceptance of your offer. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you.

4. Pricing and Availability
All prices include VAT where applicable. While we try to ensure all details, descriptions, and prices are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

5. Personalised Goods
Under the Consumer Rights Act 2015, the 14-day right to cancel does not apply to goods that are made to your specifications or are clearly personalised (e.g., custom names or dates). These items are non-refundable unless faulty.

6. Limitation of Liability
Giftinghouse Limited shall not be liable for any indirect or consequential loss or damage arising out of the use of the website or the products sold on it, to the fullest extent permitted by English law.

7. Governing Law
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.